Effective Date : 11/27/2024
Makvin Surgical LLC (“we,” “us,” or “our”) operates the website https://makvinsurgical.com (the “Service”). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit or use our Service and the choices you have regarding that information.
By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.
Information We Collect
Personal Data
When using our Service, we may ask you to provide personally identifiable information (“Personal Data”) that can be used to contact or identify you. This may include, but is not limited to:
– Name
– Email address
– Phone number
– Address, including State, ZIP/Postal code, City
– Any additional information you provide when contacting us or placing an order
Usage Data
We may collect information on how the Service is accessed and used (“Usage Data”). This may include details such as:
– Your device’s IP address
– Browser type and version
– The pages of our Service that you visit
– Time spent on pages, time and date of your visit
– Device identifiers
– Other diagnostic data
Cookies
We use cookies and similar tracking technologies to monitor activity on our Service. Cookies are small files stored on your device that help us improve the functionality and user experience of our website. You can adjust your browser settings to refuse cookies or to notify you when a cookie is being sent. However, some portions of the Service may not function properly without cookies.
Types of cookies we may use include:
Session Cookies: To operate the Service.
Preference Cookies: To remember your preferences.
Security Cookies: To protect your data.
Purpose of Data Collection
We collect your information solely to respond to your inquiries, tailor communications to your needs, or address and resolve product-related complaints.
Accuracy of Information
You are responsible for ensuring that all the information provided is accurate, complete, and up-to-date. Incorrect or incomplete information may lead to delays in processing your request, miscommunication, or complications in addressing your concerns. Makvin Surgical is not liable for any issues arising from inaccurate or incomplete details submitted by you.
FDA Compliance
In cases involving product complaints or safety concerns, the information you provide may be shared with regulatory authorities, such as the U.S. Food and Drug Administration (FDA), as part of our compliance with legal and regulatory obligations. By submitting such information, you acknowledge and agree that your details may be used to meet reporting and regulatory requirements while maintaining our commitment to safety and quality.
Investigation and Resolution
Upon receiving your submission, Makvin Surgical will initiate an investigation to address your concerns. This process may involve reviewing the information provided, conducting quality checks, or coordinating with regulatory authorities when necessary. While we strive to resolve issues promptly, resolution timelines may vary depending on the complexity of the matter, the need for further follow-up, and any external regulatory processes involved. Rest assured, we will keep you informed throughout the process and work diligently toward a satisfactory resolution.
Sharing and Disclosure of Your Data
We may share your Personal Data with trusted third parties under specific circumstances:
Service Providers: We may employ third-party companies to facilitate the Service on our behalf (e.g., payment processors, hosting services). These third parties will only access your data as needed to perform their services and are obligated not to use or disclose it for any other purpose.
Legal Requirements: We may disclose your Personal Data to comply with a legal obligation, protect the rights and property of Makvin Surgical LLC, prevent potential wrongdoing, or protect the personal safety of users.
Data Security
We are committed to protecting your data, but please note that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee absolute security.
Data Retention
Makvin Surgical LLC will retain your Personal Data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including legal, accounting, or reporting requirements. Usage Data will be retained for internal analysis and security purposes.
Your Rights
Depending on the jurisdiction, individuals may have the following rights regarding their personal information:
Access: Request details of personal information we hold.
Correction: Request correction of inaccurate or incomplete personal information.
Erasure: Request deletion of personal information where appropriate.
Objection: Object to the processing of personal information for direct marketing or other legitimate interests.
Restriction: Request the suspension of data processing under certain conditions.
Data Portability: Request transfer of personal information to another party.
To exercise any of these rights, you may contact us via email at info@makvinsurgical.com.
California Consumer Privacy Act (CCPA/CPRA) Compliance:
If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):
Right to Know: You have the right to request the categories and specific pieces of personal information we have collected about you.
Right to Delete: You can request that we delete your personal information, subject to certain exceptions (such as retaining information for legal obligations).
Right to Opt-Out: You have the right to opt out of the sale of your personal information. However, we do not sell personal data.
Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.
To exercise your CCPA rights, you may contact us via email at info@makvinsurgical.com.
Payment and Data Security (PCI-DSS):
Makvin Surgical LLC uses third-party payment processors that are PCI-DSS compliant. Your payment information is encrypted and securely transmitted during processing. We do not store your full credit card numbers or other sensitive payment details on our servers.
Data Breach Notification:
In the event of a data breach that affects your personal information, we will notify you and the relevant authorities in accordance with applicable data breach notification laws. Notification will be provided without undue delay and within the time frame required by law.
Sales Tax Collection and Compliance:
We are required to collect state sales tax on all orders shipped to customers in states where sales tax is applicable. The amount of sales tax will be calculated based on the shipping address at checkout, in accordance with state regulations.
Electronic Communications and E-Signatures:
By using our website, you agree to receive electronic communications from us. You also agree that any agreements, notices, disclosures, or other communications we provide to you electronically satisfy any legal requirement that such communications be in writing. Electronic signatures are legally binding in accordance with the Electronic Signatures in Global and National Commerce (E-SIGN) Act.
International Data Transfers:
If you are located outside the United States and provide information to us, please note that we transfer and process data in the United States. By submitting your information, you agree to this transfer.
Links to Other Websites:
Our Service may contain links to third-party sites. We are not responsible for the privacy practices or content of such external sites. We encourage you to read the privacy policies of those sites.
Children’s Privacy:
Our Service is not directed toward individuals under 18 years of age. We do not knowingly collect personal information from children. If we discover that a child under 18 has provided us with Personal Data, we will take steps to delete such information.
Changes to This Privacy Policy:
We may update this Privacy Policy periodically. Any changes will be posted on this page, and the “Effective Date” will be updated. We encourage you to review this Privacy Policy periodically.
Contact, Questions, Comments, Complaints:
Personal data privacy is a new and evolving area, and MAKVIN Surgical LLC is evolving to meet these demands. If you have any comments, questions, or complaints regarding our Privacy Policy or this website, please contact us at info@makvinsurgical.com. We will address any issue to the best of our abilities
Contact Us:
If you have any questions about this Privacy Policy, please contact us at:
Makvin Surgical LLC
Email: info@makvinsurgical.com
Phone: +1423 750 4247
Address: 5450, Highway 153, Suite 126 #1068, Hixson, TN 37343, United States.